Kolide got a major upgrade!

We are excited to provide the newest iteration of our SaaS security platform. We have taken the feedback and lessons learned over the last year to streamline the Kolide experience for a straightforward, cohesive experience. Meet K2, our newest product, with User Focused Security in mind. 

What does this mean for Cloud customers?

If you are a paying Cloud customer, we will work with you and your team to migrate you over to the new product, and eventually close your Cloud account. Active development of any new feature within Cloud will cease in Q2 2019. Support of Kolide Cloud will continue alongside necessary security patches and stability fixes. 

Will I need to uninstall / reinstall the Kolide agent on my devices if I'm still using Cloud?

You can install the new agent without uninstalling the existing agent. The updated product and Kolide Cloud can be run in tandem while your team evaluates the decision to switch over. Once you have switched over, you can run an uninstall script to remove the Kolide Cloud agent.

Does K2 cost the same as Kolide Cloud?

Yes, K2 is the same cost per-device as Kolide Cloud, with an identical billing model. When your organization is ready to make the switch, we will simply port over your existing agreement with us to the new product. Until then K2 is free for your organization to use.

Can I read more about K2?

Yes, along with this announcement, we updated our website with initial information about K2. You can view this information at https://kolide.com.

Why should I be excited about this upgrade?

Better cross platform support in the form of:

  • Automatic Device User Assignment now available for Windows and Linux (in addition to existing Mac support)
  • Automatic Updates for Windows Kolide Agent

User Focused Security that empowers your users:

  • Our Kolide Slackbot can direct message your users (or a specified channel) when their device is not compliant with your organization's Checks (eg. DM’ing a user with instructions on how to enable their System Firewall)
  • Our User Privacy Center allows your teammates to view what is collected about their device and who can see it. 

Inventory allows you to browse data without writing SQL!

  • Inventory catalogs all of your employee and device information offline to browse, filter and soon build notifiable checks on top of. See how many devices have a given piece of software installed across your infrastructure. Check to see which users do not have GitHub 2 Factor Authorization enabled.

We’ve streamlined Kolide, keeping the best features & making them better!

Does this product have Remote Shell?

After careful deliberation and response to customer feedback, we ultimately decided to remove the Remote Shell capability altogether, which was part of Kolide Cloud. The overwhelming sentiment was users did not feel comfortable with software that allows administrators to silently run arbitrary commands on their device. We believe the future of this feature is the capability to dynamically ship configuration profiles for devices, and to allow users to self-remediate device issues using an interactive Slack bot.

Why is Live Query not available yet?

With this update, we have sought to improve accessibility to device information by removing the obstacle of writing SQL queries. We intend to give power users a feature for on-demand data retrieval in the near future.

Does this product have SSO or SAML login?

It does! Please check out our help document here!

Does this product have a public API?

Programatic access via an API is not currently available in K2 yet. However, it is on our product roadmap for 2019. We will email existing customers when this feature becomes available.

Until then, feel free to message us via Intercom, or by emailing us at support@kolide.co with questions!

What’s going on with the Kolide Desktop App?

Kolide will not be offering a desktop-app based experience for end-users in K2. Instead, we feel that our interactive Slack App provides a much better, seamless experience for end-users which works across all platforms, and does not require the installation of visible menu-bar application.

Our company doesn’t use Slack, do you plan to support other chat platforms?

Eventually, yes. Our initial goal is to perfect the UX and interactions in the Slack app before we support other platforms. Let us know what other platform you use!

Will the performance of K2 be better than Cloud?

Yes, we’ve spent a lot of time decreasing the impact of Kolide on end-user devices. After initial enrollment, the K2 version of the launcher agent now performs fewer queries at a lower frequency in favor of relying on our server infrastructure doing more of the processing and analysis. This means less impact on your user’s devices for a better experience.

Has your security and architecture changed in K2?

K2 features a new and improved authentication system and a new multi-tenant architecture. We have updated our security documents to reflect these changes which can be requested by contacting support@kolide.co. If we do not currently have an MNDA in place with you, please feel free to send this along as well.

We tried out K2 and we love it. Can you delete our Kolide Cloud account?

Glad to hear it! Please reach out to us at support@kolide.co and we will take care of the rest.

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