Kolide's "Official" hours are Monday - Friday / 9:00am - 6:00pm ET. While we do monitor Intercom and email closely, we might not be able to respond within our typical 1-2 hour window to all requests, questions, or concerns.
Kolide observes the following holidays, which may also impact response times:
New Year’s Day (January 1st)
Dr. Martin Luther King Jr. Day
Independence Day (July 4th)
Election Day (open, with limited hours)
Thanksgiving Day & the Friday after
Winter Holiday (December 24th & 25th)
PLEASE NOTE: Kolide observes Summer Fridays, and dismisses employees at 1:30pm EST from the Friday after Memorial Day until the Friday before Labor Day.
In the event of an emergency, we will respond as quickly as possible. Please provide the best contact method in these cases.