Troubleshooting

How to fix known issues

J +1

6 articles in this collection
Written by Jason Meller, Antigoni Sinanis, Joseph Sokol-Margolis and 1 other

Launcher Agent macOS Debugging

Steps to fix a previously working macOS agent that has disconnected from the K2 platform

Written by Joseph Sokol-Margolis
Updated this week

Launcher Agent Windows Repair Process

Steps to fix a previously working Windows agent that has disconnected from the K2 platform.

Written by Jason Meller
Updated over a week ago

Launcher Agent Windows Debugging

Launcher Agent Windows Debugging

Written by Joseph Sokol-Margolis
Updated over a week ago

Why can't I check for Screensaver lock on macOS?

Since macOS High Sierra the Screensaver Lock setting has been broken and can no longer be introspected by remote means.

Written by Fritz Ifert-Miller
Updated over a week ago

Removing Kolide K2 Launcher

Uninstall the Launcher Agent

Written by Antigoni Sinanis
Updated over a week ago

Uninstalling Retired Kolide Software

Migrating from our Legacy Cloud Product to K2

Written by Antigoni Sinanis
Updated over a week ago