Troubleshooting

How to fix known issues

J +1

6 articles in this collection
Written by Jason Meller, Antigoni Sinanis, Joseph Sokol-Margolis and 1 other

Launcher Agent macOS Debugging

Steps to fix a previously working macOS agent that has disconnected from the K2 platform

Written by Joseph Sokol-Margolis
Updated over a week ago

Launcher Agent Windows Repair Process

Steps to fix a previously working Windows agent that has disconnected from the K2 platform.

Written by Jason Meller
Updated over a week ago

Launcher Agent Windows Debugging

Launcher Agent Windows Debugging

Written by Joseph Sokol-Margolis
Updated over a week ago

Why can't I check for Screensaver lock on macOS?

Since macOS High Sierra the Screensaver Lock setting has been broken and can no longer be introspected by remote means.

Written by Fritz Ifert-Miller
Updated over a week ago

Removing Kolide K2 Launcher

Uninstall the Launcher Agent

Written by Antigoni Sinanis
Updated this week

Uninstalling Retired Kolide Software

Migrating from our Legacy Cloud Product to K2

Written by Antigoni Sinanis
Updated over a week ago