Kolide's "Official" hours are Monday - Friday / 9:00am - 6:00pm ET. While we do monitor Intercom and email closely, we might not be able to respond within our typical 1-2 hour window to all requests, questions, or concerns.
Kolide observes the following holidays, which may also impact response times:
- New Year’s Day (January 1st)
- Dr. Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Election Day (open, with limited hours)
- Thanksgiving Day & the Friday after
- Christmas/Winter Holiday (December 24th & 25th)
PLEASE NOTE: Kolide observes Summer Fridays, and dismisses employees at 1:30pm EST from May 17th until August 30th.
In the event of an emergency, we will respond as quickly as possible. Please provide the best contact method in these cases.