Kolide's "Official" hours are Monday - Friday /  9:00am - 6:00pm ET. While we do monitor Intercom and email closely, we might not be able to respond within our typical 1-2 hour window to all requests, questions, or concerns. 

Kolide observes the following holidays, which may also impact response times:

  • New Year’s Day (January 1st)
  • Dr. Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Election Day (open, with limited hours)
  • Thanksgiving Day & the Friday after
  • Christmas/Winter Holiday (December 24th & 25th)

PLEASE NOTE: Kolide observes Summer Fridays, and dismisses employees at 1:30pm EST from May 17th until August 30th. 

In the event of an emergency, we will respond as quickly as possible. Please provide the best contact method in these cases. 

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